Refund policy

Last updated: 22 October 2026

We want you to love everything you order from The Merry Den. If something isn't right, here's how we'll put it right.

Changed your mind?

You can cancel your order for any reason within 14 days of receiving it. Just email us within that time to let us know, then send the item back within a further 14 days.

Items should be returned unused and in their original packaging where possible. We may reduce your refund if an item has been handled more than needed to inspect it.
Return postage for change-of-mind returns is paid by you. We recommend using a tracked service.
We'll refund the item price and the standard delivery charge you paid within 14 days of receiving the item back (or evidence that you've sent it), using your original payment method.

Faulty, damaged or not as described?

Please check your order when it arrives. If an item is damaged, develops a fault, or isn't what we described, email us with your order number and a photo of the problem. Under the Consumer Rights Act 2015 you're entitled to a full refund within 30 days, and to a repair or replacement after that. We'll cover any return costs in these cases, and often you won't need to send the item back at all.

How to start a return

Email contact@themerryden.com with your order number and the item you'd like to return.
We'll reply with return instructions and the address to send it to. Please don't post anything back before hearing from us, as our items ship from different suppliers.
Once your return arrives, we'll confirm and process your refund.